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Yogurt Mountain: District Manager in Birmingham, AL at Books-A-Million, Inc.

Date Posted: 4/4/2019

Job Snapshot

Job Description

The District Manager is responsible for leading multiple food service establishments in achieving expected levels of customer service and sales. This role is also responsible for motivating and developing General Managers within their district. The District Manager will report to the Vice President of Food and Beverage. 

Role and Responsibilities:

  • Reviews operational reports and records to monitor stores’ sales and profitability, manage payroll budgets, and ensure adherence to Company policies and procedures.
  • Conducts regular store visits to ensure proper merchandising and marketing of products, compliance with the Company’s standards for store safety and presentation, appropriate personnel practices, and overall maintenance of stores.
  • Adheres and enforces food safety procedures.
  • Upholds food service industry legal and operational compliance requirements.
  • Supervises, coaches, develops, and motivates General Managers to achieve or exceed expected results.
  • Recruits and hires qualified managers to meet the district’s needs.
  • Identifies talent among managers and develops a succession plan for the district.
  • Ensures excellent customer service by providing feedback and training to prevent escalation of issues.
  • In partnership with Human Resources, conducts investigations and resolves employee relations issues within the district.
  • Uses knowledge and discretion in hiring decisions and terminations in consultation with the Vice President of Food Division and/or Human Resources.
  • Participates in the administration of company policies and developing long range goals and objectives.
  • Helps resolve issues affecting stores’ service, efficiency, and productivity.
  • Ensures proper communication channels exist between stores and home office.
  • Performs other duties as assigned.

Job Requirements

Qualifications and Education Requirements:

  • Bachelor’s Degree in Business Administration, Management or similar program required. MBA preferred.
  • At least five years of leadership experience in a retail or food setting. Experience in overseeing multiple retail or food locations preferred.
  • Valid driver’s license.
  • Ability to travel up to 75% of the time.

Preferred Skills:

  • Strong leadership skills
  • Ability to manage and develop a team
  • Excellent verbal and written communication skills
  • Demonstrated problem solving abilities
  • Knowledge of food safety and operational compliance
  • Computer proficiency with MS Office 

Physical and Environmental Requirements:

  • Must be able to travel by car, plane, and other modes of transportation, domestically. 
  • Must be able to sit at a computer or desk for extended periods of time.
  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
  • Must be able to lift objects up to 25 lbs. with or without assistance.
  • Must be able to communicate using speech, sight, and sound with or without assistive device.
  • Must be able to stand, walk, stoop or crouch while performing daily activities of the job. 

 

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