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Technical Support Analyst in Birmingham, AL at Books-A-Million, Inc.

Date Posted: 3/12/2019

Job Snapshot

Job Description

Responsible for interfacing with programming resources for specification (defining requirements, analysis, design), testing and QA of POS suite of applications.  Responsible for deployment, move/add/changes and operational support of POS suite of applications in an expert capacity (tier-2 support).

Job Requirements

Roles and Responsibilities

  • Perform application analysis
  • Design, implement, and test applications
  • Prepare technical documentation
  • Troubleshoot and perform bug fixes as needed
  • Participate in code walkthroughs, testing, and migration
  • Research existing problems and propose solutions
  • Perform system and regression testing
  • Perform unit-testing and integration
  • Prepare user documentation and provide user training and support
  • POS software support and maintenance
  • POS hardware integration and testing (printers, debit terminals, etc.)
  • Sales and inventory polling and maintenance
  • Credit card, loyalty card, and gift card software support and maintenance
  • Provide on-call support

Qualifications and Education Requirements

  • Bachelor's degree from a four-year college or university with course work in information systems or a related field
  • 3 years equivalent work experience with demonstrated competence.

Preferred Skills

  • Ability to create detailed specifications, with periodic support by more senior development staff
  • Experience with PCI and SOX exposure a plus. RemoteWare, JDA WinDSS, AJB Pathfinder, SmartClixx a puss. Windows Server, Terminal Services, Microsoft SQL, MYSQL also a plus

Physical and Environmental Requirements

  • Must be able to sit at a computer or desk for extended periods of time.
  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
  • Must be able to lift objects up to 25 lbs. with or without assistance.
  • Must be able to communicate using speech, sight, and sound with or without assistive device.
  • Must be able to stand, walk, stoop or crouch while performing daily activities of the job.
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