Regional Loss Prevention Investigator in Location Negotiable at Books-A-Million, Inc.

Date Posted: 5/31/2018

Job Snapshot

Job Description

Responsible for the execution of shrink reduction initiatives, conducting investigations and interviews related to theft, fraud and abuse, conducting store audits, training Managers and store Associates, and ensuring compliance to all Company policies and procedures within the assigned region. Effective communication with all levels of management must be achieved to ensure success.

  • Maintain a high degree of professionalism, strictly follow all company policies, adhere to the company’s Confidential Information policy and Code of Conduct and respond to all LP matters with an appropriate sense of urgency to set the standard for your Region
  • Achieve acceptable annual inventory shrink results in accordance with company goals
  • Manage and resolve all investigations and interviews in a timely and thorough manner
  • Utilize XBR/ PROACT and other data mining programs to identify and document fraudulent activity
  • Conduct store visits and travel both within your assigned Region and as otherwise directed by LP Senior Management
  • Appear as a witness on behalf of the company
  • Conduct Loss Prevention Audits and communicate results and remedial actions required
  • Monitor and analyze store results of the BAM Key Metrics program
  • Conduct and participate in training sessions in an ongoing basis
  • Maintain timely reporting and updating of all cases, investigations, restitution, etc.
  • Act as liaison with local authorities in investigations and prosecutions
  • Monitor company policies and procedures and make written recommendations as needed
  • Maintain effective communications with VP of LP regarding investigations, interviews, case dispositions, trends, needs, etc.
  • Provide support, analysis, and recommendations at the request of Senior Management
  • Participate in physical inventories as necessary


Job Requirements

  • Bachelor’s Degree or equivalent work experience
  • Minimum of two years in Loss Prevention Investigations
  • Prior multi-store Loss Prevention experience
  • Wicklander-Zulawaski Basic certificate, Certified Forensic Interviewer (CFI) certification is a plus (must at least be CFI eligible)
  • Strong written and verbal communications skills
  • Strong reasoning and analytical skills
  • Proficiency in Microsoft Office products, exception based reporting, and general computer skills and knowledge

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to type, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

This job also may involve the installation of covert CCTV systems and requires up to 75-80% travel, including overnight stays. This job requires an on call status.

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