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CSR Seasonal in Florence, AL at AWBC

Date Posted: 1/3/2019

Job Snapshot

Job Description

Job Overview:

Required to support various shifts, primarily PM, weekends and holiday coverage.  Reporting directly to the Customer Service manager/team leader, this position operates by AWBC policies, procedures, workflows and performance standards. Works to incorporate the company’s passion for core values: Safety, Positive Communication, Personable, Integrity, Collaborative, Vigilant, Aspirations, Diplomatic, Resourceful, and Modest.  Acts as a primary point of contact for store associates and customers regarding account questions and general services.  Ensures quality service through accuracy and the commitment to first contact resolution while illustrating behaviors that support unparalleled customer satisfaction using the phone, email, and chat.  Initiates sales and retention as an integral part of quality customer service. 

HOURS:

  • Part-Time (Up to 28 hours)
  • Must be flexible with schedule and the ability to work days, evenings or weekends. Customer Service business hours start at 9:00 a.m. and stop at 7:00 p.m. Nov and Dec hours end at 9:00 PM.
  • Keep in mind that we reserve the right to modify the hours of work at any time based on the needs of the business.

ROLES AND RESPONSIBILITIES:

  • Skillfully respond to customers who have questions or complaints about orders, products and shipments
  • Achieve performance expectations in quality
  • Research, resolve and/or respond to customer issues, inquiries, complaints
  • Assist departmental teams, external departments, facilities, and customer projects
  • Other miscellaneous job duties as assigned

 

 

 

Job Requirements

QUALIFICATIONS:

  • High school graduate or equivalent GED required
  • Computer literate with strong data entry skills
  • Exhibit strong multi-tasking skills with ability to handle multiple communication channels
  • 2 or more year of continuous work history in a call center environment is a plus
  • Strong written and verbal communication skills necessary
  • Able to interact in a positive and constructive manner with co-workers
  • Job Performance/Attendance Record will be taken into consideration for open BAM positions

PHYSICAL AND ENVIRONMENTAL CONDITIONS:

  • Sit at a computer or desk for extended periods of time.
  • Use hands/arms to operate keyboard, telephone and for repetitive motion activities.
  • Lift objects up to 25 lbs. with or without assistance.
  • Communicate using speech, sight, and sound with or without assistive device.
  • Stand, walk, stoop or crouch while performing daily activities of the job.

 

 

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