CSR Seasonal in Florence, AL at AWBC

Date Posted: 8/5/2019

Job Snapshot

Job Description

SCHEDULE:

  • Full Time   
  • Must be flexible with schedule and the ability to work days, mid-day, evenings or weekends. Customer Service business hours start at 9:00 a.m. and stop at 7:00 p.m.  In Nov and Dec hours end at 9:00 PM.
  • Keep in mind that we reserve the right to modify the hours of work at any time based on the needs of the business.

ROLES AND RESPONSIBILITIES:

  • Skillfully respond to customers who have questions or complaints about orders, products and shipments
  • Achieve performance expectations in quality
  • Research, resolve and/or respond to customer issues, inquiries, complaints
  • Assist internal and external departments, facilities, and customer projects
  • Other miscellaneous job duties as assigned

 

 

 

Job Requirements

QUALIFICATIONS:

  • High school graduate or equivalent GED required
  • Computer literate with strong data entry skills
  • Exhibit strong multi-tasking skills with ability to handle multiple communication channels (chat, phone, email)
  • 2 or more years of continuous work history in a call center environment is a plus
  • Strong written and verbal communication skills necessary
  • Able to interact in a positive and constructive manner with customers & co-workers
  • Job Performance/Attendance Record will be taken into consideration for open BAM positions

PHYSICAL AND ENVIRONMENTAL CONDITIONS:

  • Must be able to walk up several flights of stairs  
  • Must be able to sit at a computer or desk for extended periods of time.
  • Must be able to operate keyboard, telephone and perform repetitive motion activities.
  • Lift objects up to 25 lbs. with or without assistance.
  • Can communicate using speech, sight, and sound with or without assistive device.
  • Can stand, walk, stoop or crouch while performing daily activities of the job.

 

 

 

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