The Co-Manager manages the day to day operation of Books-A-Million stores as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service, and oversees the execution of the Merchandising plan to maintain compliance and store standards.

• Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
• Monitoring the quality of the products served as well as the quality of customer service.
• Trains and develops associates and managers in all areas of Cafe.
• Ordering and maintaining adequate stock levels.
• Maintaining café standards to comply with policies, directives, and Local Health Department Statutes.
• Works with the Management team to achieve a grade of “B” or higher on each Store Appraisal Report.
• Ensure customer satisfaction on a day-to-day basis.
• Maintain a self-development program to improve knowledge, skills, and abilities.
• Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
• Customer complaints are handled to a satisfactory conclusion.
• Maintaining all aspects of the store’s operational requirements in order to ensure that exemplary customer service standards are achieved daily.
• Sales, payroll, inventory, merchandising and housekeeping functions at all times.
• Supervise the baristas to achieve maximum sales and profits
• Responsible for all Store Appraisal Report items which directly relate to the Cafe.