Yogurt Mountain Shift Lead in Birmingham, AL at Yogurt Mountain

Date Posted: 3/17/2023

Job Snapshot

  • Employee Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.

  • Greet all guests in a smiling, friendly manner
  • Provide a fast and friendly guest experience
  • Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
  • Maintain a clean and stocked yogurt and seating area
  • Assist other team members and management with shift duties and store procedures
  • Must comply and ensure compliance of Food and Safety requirements
  • Responsible for supervision of team members and checklist execution during assigned shifts
  • Provide follow-up to the Yogurt Mountain Manager on Team Member performance
  • Assists in training and development of new and existing Team Members
  • Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Manager
  • Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team
  • Responsible for all cash transactions
  • Must be able to work a flexible schedule, up to 40 hours per week

Operational Responsibilities

  • Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
  • Monitor the quality of the products served, as well as the quality of customer service
  • Train and develop associates and managers in all areas of the store
  • Order and maintain adequate stock levels
  • Maintain store standards to comply with policies, directives, and local Health Department codes
  • Ensure customer satisfaction on a daily basis
  • Ensure that all customers are greeted, invited back, and satisfied with their purchases
  • Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily


Job Requirements

Job Requirements

  • 18 years of age or older
  • Positive background check
  • Strong customer service skills
  • Demonstrated ability to act in a mature, enthusiastic, and professional manner
  • Completion of the Yogurt Mountain Training Courses within the first 30 days


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