The Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.

• Greet all guests in a smiling, friendly manner
• Provide a fast and friendly guest experience
• Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
• Maintain a clean and stocked yogurt and seating area
• Assist other team members and management with shift duties and store procedures
• Must comply and ensure compliance of Food and Safety requirements
• Responsible for supervision of team members and checklist execution during assigned shifts
• Provide follow-up to the Yogurt Mountain Manager on Team Member performance
• Assists in training and development of new and existing Team Members
• Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Manager
• Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team
• Responsible for all cash transactions
• Must be able to work a flexible schedule, up to 40 hours per week

Operational Responsibilities

• Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
• Monitor the quality of the products served, as well as the quality of customer service
• Train and develop associates and managers in all areas of the store
• Order and maintain adequate stock levels
• Maintain store standards to comply with policies, directives, and local Health Department codes
• Ensure customer satisfaction on a daily basis
• Ensure that all customers are greeted, invited back, and satisfied with their purchases
• Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily