Reporting to the General Manager is responsible for opening and closing store procedures and acts as the Manager on Duty. They should be knowledgeable about soft-serve and other products in the store, proactively seek to assist customers, lead the daily cleaning of the store, and assist the other Management staff as needed.

Roles and Responsibilities

• Provide customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products, offer point of sale initiatives including frequency programs and other company sponsored initiatives.
• Product delivery and placement on to the sales floor in accordance with merchandising guidelines and timelines.
• Recover the dining room during each shift, including, but not limited to: cleaning tables and soft-serve machines, restocking product, straightening chairs and tables, store housekeeping tasks as required.
• Protect company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to: ordering and receiving shipment, closing/opening duties through following checklists, soft-serve machine cleaning, make bank deposits, assist in making weekly labor schedule, product prep duties and restroom cleanliness.