Reporting to the Café Manager, the Shift Lead is responsible for assisting in  ensuring the ongoing success of the café and its operation.

Roles and Responsibilities

• Adhere to the daily responsibilities of the Barista Position
• Craft Beverages according to our quality standards and ensure standards stay in place.
• During the majority of the shift, this is an independent position with back-up provided on an as-needed basis.
• Provide exceptional and prompt Customer Service.
• Must comply and ensure compliance of Food and Safety requirements
• Complete on-going, daily and weekly cleaning of food surfaces, machinery and utensils, and customer areas.
• Maintain store standards to comply with policies, directives, and local Health Department codes
• Assist other team members and management with shift duties and store procedures
• Responsible for supervision of team members and checklist execution during assigned shifts
• Provide follow-up to the Cafe Manager on Team Member performance

• Responsible for executing orders and inventories and receiving, as directed by the Café Manager/General Manager.
• Assist in maintaining adequate stock levels.
• Stock and merchandise café in accordance with company policies and procedures, maintaining a straight, organized and clean shopping environment.
• Successfully promote and ensure team member adherence to all POS initiatives and company programs including, but not limited to discount cards, magazine sales, pre-sale vouchers, and donation programs.
• Maximize profits and customer service by operating the store in adherence with all company policies and procedures
• Assist in the execution of all barista training plans as outlined by the Café Manager.
• Assist with delegating and performing the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
• Perform/oversee all Preventative Maintenance on the café machines as outlined in the communications binder.