Date Posted: 1/10/2022

Job Snapshot

Job Description

Job Description:  The Operations Process Analyst is responsible for following intermediate quality principles and departmental procedures to track, analyze, and report on operational processes at American Wholesale Book Company. In addition, this role will be responsible for assisting and performing process improvement activities and projects to coordinate findings through quality tasks with operational improvement.  The Operations Process Analyst will support the mission of the Operations Excellence department in improving operations and business processes at AWBC, using quality and lean principles

Roles and Responsibilities

  • Performance of all quality tasks based on the methodology created by management. Each task should be performed accurately and timely and results reported to the Operations Excellence Manager.
  • Lead in determining the root cause of errors identified during quality tasks which should lead to identifying opportunities for improving operational or business processes.
  • Creation of work papers, scorecards, and reports to management.
  • Review of operational audits based on the methodology created by audit and executive management. This includes reviewing all audit exceptions to ensure that audits were performed accurately and according to procedures.
  • Maintain and analyze critical data perpetuated from daily operations for data analysis.
  • Lead and assist with the Order Filling quality program. This includes collecting and maintaining the integrity of all quality data perpetuated through this process.
  • Perform and assist on all activities related to the Logistics Planning process at AWBC.
  • Perform and assist on all activities related to RF Receiving and Shipment Help programs.
  • Directly support the Operations Excellence Manager in data analysis, project planning, and project execution. This includes the collection of critical cost and operational data, data analysis, process flow analysis, and presentation for process improvement purposes.
  • Communicate with and shadow other departments and end users to develop and maintain standard operating procedures.
  • Assist in developing presentations for monthly facility updates.
  • Communicate findings and recommendations to management at the discretion of the Operations Excellence Manager.
  • Perform additional projects/tasks as requested by the Operations Excellence Manager.

Job Requirements

Education Requirements

  • Four-year business degree or
  • Progress towards a degree and one to three years of experience, with a demonstrated competency of all departmental processes

Required Skills

  • Excellent verbal/written communication skills, to effectively present findings to peers and management
  • Ability to work well with other team members on tasks or independently at the discretion of the Operations Excellence Manager
  • Advanced Microsoft Excel skills
  • Advanced computer skills
  • Intermediate mathematical skills
  • Excellent time management skills
  • Ability to create and maintain professional relationships with senior management, executive management, and corporate office personnel


Physical and Environmental Requirements

  • Must be able to sit at a computer or desk for extended periods of time.
  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
  • Must be able to lift objects up to 50 lbs. with or without assistance.
  • Must be able to communicate using speech, sight, and sound with or without assistive device.
  • Must be able to stand, walk, stoop or crouch while performing daily activities of the job.


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