Operations Process Analyst in Florence, AL at AWBC

Date Posted: 9/7/2022

Job Snapshot

Job Description

Job Description:  The Operations Process Analyst is responsible for following intermediate quality principles and departmental procedures to track, analyze, and report on operational processes at American Wholesale Book Company, the distribution division of Books-A-Million. In addition, this role will be responsible for assisting and performing process improvement activities and projects to coordinate findings through quality tasks with operational improvement.  The Operations Process Analyst will support the mission of the Operations Excellence department in improving operations and business processes at AWBC, using quality and lean principles.

Roles and Responsibilities

  • Performance of all quality tasks based on the methodology created by management. Each task should be performed accurately and timely and results reported to the Operations Excellence Manager.
  • Lead in determining the root cause of errors identified during quality tasks which should lead to identifying opportunities for improving operational or business processes.
  • Creation of work papers, scorecards, and reports to management.
  • Review of operational audits based on the methodology created by audit and executive management. This includes reviewing all audit exceptions to ensure that audits were performed accurately and according to procedures.
  • Maintain and analyze critical data perpetuated from daily operations for data analysis.
  • Lead and assist with the Order Filling quality program. This includes collecting and maintaining the integrity of all quality data perpetuated through this process.
  • Perform and assist on all activities related to the Logistics Planning process at AWBC.
  • Perform and assist on all activities related to RF Receiving and Shipment Help programs.
  • Directly support the Operations Excellence Manager in data analysis, project planning, and project execution. This includes the collection of critical cost and operational data, data analysis, process flow analysis, and presentation for process improvement purposes.
  • Communicate with and shadow other departments and end users to develop and maintain standard operating procedures.
  • Assist in developing presentations for monthly facility updates.
  • Communicate findings and recommendations to management at the discretion of the Operations Excellence Manager.
  • Perform additional projects/tasks as requested by the Operations Excellence Manager.


Job Requirements

Education / Experience Requirements

  • Four-year business degree, preferably in business or a related field, is a plus

Required Skills

  • Excellent verbal/written communication skills, to effectively present findings to peers and management
  • Ability to work well with other team members on tasks or independently at the discretion of the Operations Excellence Manager
  • Excellent time management skills
  • Strong analytical / problem solving skills
  • Basic Microsoft Excel skills


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