IFUSA Customer Service - Accounting Rep in Florence, AL at AWBC

Date Posted: 11/8/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Florence, AL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/8/2022

Job Description

IF USA is seeking a full-time representative ready to work in a dynamic environment completing various tasks and duties as needed. Position is for 40 hours weekly – Monday through Friday 8 am to 5 pm. Under the direction of the IF USA General Manager, this representative will be working with the sales and accounting departments to ensure customer needs are exceeded.

Roles & Responsibilities 

  • Invoice Processing – Processing and distributing customer invoices daily
  • Payment Collections & Processing – Processing & Collecting customer payments
  • Customer Service Emails – Responding to incoming customer service needs by email.
  • Order Processing – Processing incoming customer orders as needed.
  • Customer Service Phone Lines – Answering phone lines and collaborating with customers to resolve issues, process orders, and answer any questions regarding orders, payments, or products.

Occasional Warehouse Requirements – Assist warehouse operations with labeling, picking, and packing orders and annual physical inventory processing. Warehouse assistance is not a regular task, but associates must be willing to help with these tasks when requested

Job Requirements

Job Requirements 

  • High School Diploma or equivalent GED Required.
  • Some customer service experience preferred
  • Microsoft Office and Basic Computer Skills Required

Preferred Skills 

  • Can perform detail-oriented tasks
  • Excellent organizational skills
  • Self-Management
  • Excellent written and verbal communication skills 

Physical and Environmental Requirements 

  • Must be able to sit at a desk using a computer for an extended period.
  • Must be able to walk up and down two flights of stairs daily.
  • Must be able to lift objects up to 25 pounds with or without assistance.
  • Must be able to communicate using speech, sight, and sound with or without an assistive device.

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