Cafe Lead in Perrysburg, OH at Books-A-Million, Inc.

Date Posted: 6/9/2023

Job Snapshot

Job Description

Reporting to the General Manager, the Café Lead/Manager is responsible for ensuring the ongoing success of the café and its operation.


Roles and Responsibilities

  • Provide exceptional and prompt Customer Service.
  • Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
  • Ensuring daily use of the Cafe Communication Binder.
  • Maintain Visual Merchandising guidelines for all Café related merchandise.
  • Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
  • Based upon inventory findings, complete the café supply order.
  • Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
  • Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
  • Maintain Cafe Conditions according to company standards at all times of the day.


Job Requirements

Qualifications and Education Requirements

  • High school diploma or equivalent
  • Previous Café experience 
  • Customer Service experience
  • Management experience

Preferred Skills 

  • Computer skills and cash register skills

Physical and Environmental Requirements

  • Must be able to sit at a computer or desk for extended periods of time.
  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
  • Must be able to lift objects up to 25 lbs. with or without assistance.
  • Must be able to communicate using speech, sight, and sound with or without assistive device.
  • Must be able to stand, walk, stoop or crouch while performing daily activities of the job.
  • Must be able to complete inventory once a week
  • Must be able to work at least 25 hours a week


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