Benefits Coordinator in Birmingham, AL at Books-A-Million, Inc.

Date Posted: 7/19/2022

Job Snapshot

Job Description

Who We Are...
Founded in 1917 as a street corner newsstand in Florence, Alabama, Books-A-Million, Inc. has grown to become the premier book retailing chain in the Southeastern United States, and the second largest book retailer in the nation. Based in Birmingham, Alabama, the company currently operates more than 260 stores in 32 states and the District of Columbia. In addition to its primary retail component, the corporation includes 2nd & Charles-a buy, sell, and trade new and used goods retailer; American Wholesale Book Company (AWBC)- a book wholesale and distribution subsidiary; Joe Muggs Coffee- a coffee and espresso bar operating mostly in Books-A-Million stores; Yogurt Mountain- a self-serve frozen yogurt retailer and franchisor; Preferred Growth Properties (PGP)- an acquisition, design, development, leasing, and management of retail properties; and last but not least, our e-commerce division operating as BOOKSAMILLION.COM.

Our mission at Books-A-Million is to take care of our associates, customers, and stakeholders. Our standards are to provide a warm, genuine, and friendly experience, making our customers' needs our first priority. We develop and empower our associates to represent our organization passionately and positively through mutual respect; and we create and maintain an energetic environment that fosters loyalty to our brand. Join the BAM FAM and create a great career.


Job Description

Under the direction of the Benefits Manager, administers associate benefit programs to include medical, dental, vision, flexible spending accounts, life and disability, employee assistance program, accident and critical illness, payroll savings plan, stock purchase plan and the 401(k) plan. Answers benefits questions and resolves issues. Maintains benefit records and invoices and assist Benefits Manager as requested.


  • Responds to associate questions regarding their benefits and resolves any issues or problems
  • Maintains up to date and accurate benefit records using the Lawson system. Submits detailed reports weekly to vendors via Lawson file feed.
  • Completes accurate benefits transactions via the Lawson system including New Hires, Associate status changes, Qualifying Events, Open Enrollment and other deductions as indicated
  • Informs new hires regarding their health and welfare benefits including instruction for associates to enroll in the Self Service portal
  • Process and submit required reports for benefits eligibility, enrollment, COBRA, payroll and others as required
  • Manage leave administration
  • Serve as Associate Assistance Fund (AAF) Coordinator
  • Submits and tracks manual benefit payments for associates on Leaves of Absence
  • Prepares and submits detail spreadsheet for benefits invoices to benefit providers
  • Assists the Benefits Manager with other projects, duties or reports as directed
  • Perform other duties as assigned.


Job Requirements

Qualifications and Education Requirements

  • Bachelor’s degree in Human Resource Management, Business or similar discipline preferred; combination of education and experience may be substituted.
  • At least four years of related experience in a Benefits Department handling multiple programs and similar tasks.
  • SHRM-CP or PHR certification preferred
  • Prior use of the Lawson Management system preferred

Required Skills

  • Excellent Customer Service skills including the ability to communicate via phone or email with a culturally diverse and physically remote associate population
  • Intermediate to advanced skills in Excel, Word and Outlook
  • Knowledge of HRIS databases
  • High degree of attention to detail and strong problem solving skills
  • Ability to maintain the highest level of confidentiality
  • Ability to work in a fast paced setting

Physical and Environmental Requirements

  • Must be able to sit at a computer or desk for extended periods of time.
  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
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