Job Description: Under direction from management team members, the Key Holder is to operate the store to

maximize sales and customer service, and oversees the execution of the Merchandising plan to maintain

compliance and store standards.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in

adherence with all Company policy and guidelines.

• Operates the store as a limited Manager On-Duty in conjunction with the management team.

• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.

• Maintains category merchandising and cleanliness and ensures operational efficiency.

• Trains and develops Associates within category and facilitates cross training for further development.

• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly

meetings.

• Perform other duties as assigned.

Core Competencies

• Interpersonal Skills

• Self-Management

• Action Orientation

Qualifications and Education Requirements

• 21 years of age or older

• High school diploma or equivalent, some college preferred

• Previous experience in a supervisor role

• Successful completion of all required background screenings

Preferred Skills

• Computer and cash register skills