BAM: Key Holder in Martinsburg, WV at Books-A-Million, Inc.

Date Posted: 8/9/2022

Job Snapshot

Job Description


Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

  • Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
  • Operates the store as a limited Manager On Duty in conjunction with the management team.
  • Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
  • Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
  • Maintains category merchandising and cleanliness and ensures operational efficiency.
  • Trains and develops Associates within category and facilitates cross-training for further development.
  • Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
  • Drops off bank deposit and picks up change order as needed
  • Picks up café grocery supplies (milk, baked goods, etc.) as needed
  • Perform other duties as assigned.

Core Competencies

  • Strong verbal and written communication skills
  • Action Orientation
  • Interpersonal Skills


Job Requirements

Qualifications and Education Requirements

  • High school diploma or equivalent
  • Previous experience in a supervisor role
  • 18 years of age or older
  • Successful completion of all background screenings

Preferred Skills

  • Computer and cash register skills

Physical and Environmental Requirements

  • Must be able to stand and walk for extended periods of time
  • Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
  • Must be able to lift or team lift objects up to 50 lbs., with or without assistance
  • Must be able to communicate using speech, sight, and sound with or without an assistive device
  • Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job
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